", "identifier": { "@type": "PropertyValue", "name": "The Estee Lauder Companies", "value": "147926" }, "datePosted" : "2018-11-19", "employmentType" : "FULL_TIME", "hiringOrganization" : { "@type" : "Organization", "name" : "The Estee Lauder Companies" }, "jobLocation" : { "@type" : "Place", "address" : { "@type" : "PostalAddress", "addressLocality" : "Bristol", "addressRegion" : "PA", "postalCode" : "19007", "addressCountry": "US" } } } }
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Director, Order Management

Director, Order Management
Brand: Est?e Lauder Companies
Description
Position Summary:
Directs the staff and
activities of Customer Service and its related programs. Oversees the
coordination and execution from Marketing/Sales Administration inception to
Field Sales Force and Retailer. Manages all activities and phases of
promotional orders for North America Promotions Customer Service. Provides accurate and timely communications
to Sales Promotions, Field Sales Force, Retailers, Marketing, Forecasting, and
Distribution
Key Roles and Responsibilities:
+ Ensuresthat service level is maximized and backorder liability minimized byestablishing alternatives to ship schedule bottlenecks through collaborativeinterface with retailers, SRP and Sales Administration.
+ Overseesorder-writing and shipment plans to support 1900 doors and 150 FieldPersonnel.
+ Ensuresthe release and shipment of orders through multiple Distribution sitesconsulting Traffic as necessary.
+ Evaluatesand approves estimates of PWP shippable dollar impact against monthly shipplans to include backorder penalties, stock delays resulting in carryoveretc.
+ Overseesdaily operations interfacing with Field Support Group to ensure all commitmentsare met regarding shipping priorities, rushes, ad commitments toretailers, etc.
+ Obtainsproduct availability via Shipping Update meetings; directs the release oforders reconciling stock against allocations.
+ Developsstrategies to achieve cost efficient ship methods for rush shipments whereon-counter dates are in jeopardy.
+ Communicatesship status and all pertinent program details to Sales Promotions andField Sales Force.
+ Developsstrategies to achieve cost efficient ship methods for rush shipments whereon-counter dates are in jeopardy.
+ Providesmonthly Launch Update to Field Sales force to include PWP, Seasonal MajorGWP, and Collateral program details.
+ Obtainsand executes Promotional program details through Sales PromotionsMarketing, and NLM.
+ UtilizesPassport Ad-Break list to attain promo dates.
+ ReviewsGWP Ship Schedule with SRP, NLM and level-load as necessary.
+ OverseesNew Door Opening orders.Ensuresthe expediting of stock receipts and shipments for opening dates.
+ Developsseasonal Volume Analysis reports for GWP shipments into retailer DC?s todetermine truck requirements and DC volume requirements.
+ Directsthe implementation of system enhancements with I/S and Customer Service tostreamline efforts and enhance productivity.
Qualifications
+ BachelorsDegree in related field, required.
+ Minimumeight (8) years Customer Service Experience, including minimum three (3)years in a supervisory capacity required.
+ Knowledgeof Supply Chain Process, preferred.
+ Exceptionalcomputer literacy with the ability to adapt independently to C.S. orderprocessing systems-i.e.: Passport, Infolink etc. Fluent in Excel,knowledgeable in WMS, IBM
+ Experiencein the development and improvement of procedures and processes, preferred.
Job: Customer Service
Primary Location: Americas-US-PEA-Bristol
Job Type: Standard
Schedule: Full-time
Shift: 1st (Day) Shift
We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
Job Number: 1815480

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