N. A. Account Services Specialist

N. A. Account Services Specialist

Brand: Est e Lauder Companies


Position Summary

This position is part of the North America Order to Cash organization with direct accountability to branded Sales teams. Supports the attainment of North America monthly orderwriting and shipping budgets (by brand), VFB(Variance from Budget) or latest estimate, retailer specific inventory receipt plans and inventory days to sell targets. Position may be multi-branded with specific retailer account responsibility. Serves as the primary point of contact for Field Sales, Operations Executives/Planners, Retail Partners and Distribution for order management and validation, shipments, launch and promotional program allocations, on counter requirements, service level detail and new door openings. Extensive interaction with Retail Partners, Sales, Marketing, Supply Chain, Retail Relations, Distribution, Transportation to deliver expected results.

Key Roles & Responsibilities

  • Attain 100% of order writing plan for Basic, Launch, Promotional and Collateral Programs to meet VFB and promo expense budgets. Synchronize orders with material availability and financial targets in accordance with SOX guidelines. Analyze stock positions and utilize SAP capabilities; Availability to Promise (ATP) and Delivery Blocks to prioritize and recommend what needs to be done to achieve financial targets and sales objectives. Drive efficiencies through order management practices which ensure Retailer commitments are met on a timely basis. 15%

  • Reconcile new launch orders received to ensure they are within suggested allocations. Seek status of outstanding Launch orders and issue detailed status report to Planners and Sales Administration. 10%

  • Support EDI Integration; review order exception reports daily, analyze and edit as necessary. Inform retailers of PO errors and summarize EDI transmission errors to include inactive /discontinued codes, incorrect SRP s, etc, to improve retailer service level. 10%

  • Manage communication efforts as the liaison between Field Sales, Operations Executives/Planners, Retailer Buying offices and internal Distribution Centers. Issue status of all programs and related allocations, orders, shipments, out of stocks lists,material availability, promotions and advertising dates. Voice of the Field to other internal functions. Meet daily with Distribution, Launch teams and periodically attend meetings with Field personnel. 15%

  • Proactively query open orders and take independent action to ensure order cycle timelines are met, on counter dates are protected and rush requests are executed. 10%

  • Understand retailer process for Purchase Order (POA's) and routing approvals. Communicate with retail buying offices to extend P. O ship and cancel windows to enable shipments. Consider all aspects to align with Retailer ship schedules. 10%

  • Collaborate with Retailer, Brands and Transportation groups to determine and recommend most cost efficient and timely ship methods for expedited shipments to meet service or on counter commitments. Coordinate authorization with all parties. 10%

  • Execute new door openings and issue recaps to Field Sales/Retailers detailing program lineup to support opening. 5%

  • Research and apply data from various SAP applications and other internal Order to Cash applications for problem solving purposes; import into spreadsheets using advanced Excel capabilities to analyze, communicate and make decisions. 10%

  • Collaborate with local Data Stewards to ensure customer and material master data accuracy. Meticulous attention to detail, ability to recognize/challenge bad practices, maintain/enforce the SAP global template design with new field personnel and retail partners. Strong understanding of SAP master data structure. 5%


  • Bachelor's Degree Required

  • 3 years Customer Service or related experience required

  • Strong systems capability and ability to adapt to new applications as required.

  • SAP Order Management experience is preferred

  • Ability to manage in SAP environment; multiple screens, processes and transactions

  • Active listening and strong communication skills

  • Ability to research and gather large amounts of data, organize and effectively communicate

  • Strong aptitiude for math and advanced Excel skills

  • Process orientation with understanding of how transactions flow and the impacts both up and downstream

  • Able to set priorities in a multi-task environment

  • Demonstrated ability to build alliances with internal / external business partners

  • Capable of navigating through ambiguous situations to solve problems or drive process efficiency

  • Demonstrated ability to take ownership for developing more effective and efficient ways of working

Job: Customer Service

Primary Location: Americas-US-PEA-Bristol

Job Type: Standard

Schedule: Full-time

Shift: 1st (Day) Shift

Travel: No

We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

Job Number: 186391

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