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Technical Service Trainer

Responsibilities:

  • Instruct/Train technicians in all aspects of generator repair and installation.
  • Develop and present technical training curriculum.
  • Write and review technical documentation such as owner, installation, diagnostic and flat rate manuals and service and training bulletins.
  • Establish warranty flat rates for new product prototypes.
  • Work with internal departments to fabricate training units.
  • DOT driver (Non CDL).
  • Performs other duties as assigned.

Qualifications

Basic Qualifications:

  • High School Diploma (or Equivalent) required;
  • Minimum of 3 years field technician experience in HVAC, automotive, generator or similar discipline or 3 years combined field technician experience and technical training experience;
  • Experience with MS Office to include: MS Word, MS Power Point and MS Excel;

Preferred Qualifications:

  • Associates or Bachelor s degree;
  • Curriculum development experience;
  • Technician Excellence or ASE (Automotive Service Excellence) certification;
  • Previous experience using SAP or equivalent ERP.

Knowledge, Skills & Abilities:

  • Demonstrated strengths in writing and presenting / instructing technical information;
  • Ability to develop testing plans;
  • Technical aptitude to do basic generator start up and troubleshooting;
  • Ability to deal with shifting priorities and moving deadlines;
  • Highly organized and detail oriented;
  • Familiarity with hand tools and test equipment.

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Occasional travel. Up to 20% travel and valid Driver s License required.

While performing the duties of this job, the employee is regularly required to stand. The employee frequently is required to use hands to manipulate objects, tools or controls; and talk and hear. The employee is regularly required to walk; stoop; crouch; bend and reach above shoulders. The employee must frequently lift and/or move up to 50 pounds unassisted and up to 100 pounds with assistance, waist high, up to 10 feet away. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception. While performing the duties of this job, the employee will be working in the typical conditions of a manufacturing environment including seasonal variation in temperatures and occasional exposure to manufacturing fumes or by-products. The employee must comply with the assigned location PPE requirements including but not limited to safety glasses, hearing protection, appropriate gloves, clothing and shields for required tasks and closed toed or safety shoes as required by facility safety policies.



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